Privacy Policy

Our Privacy Policy

This privacy policy sets out how Marston’s Telecoms Ltd (Registered in England and Wales: 4010795) of registered office Marston’s House, Brewery Road, Wolverhampton, WV1 4JT, Telephone 01902 711811, uses and protects any information that you give Marston’s Telecoms when you use this website.
Marston’s Telecoms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our products/services, then you can be assured that it will only be used in accordance with this privacy statement.
Marston’s Telecoms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:
Contact information: including name, email address and if relevant company details. Through this means we are the data controller.
Information received as a means of providing our services via other businesses. For example the information provided by an individual in order to sign up to a company’s Wi-Fi service. In this respect we are the data processor.
We require this information to provide you with a product/service and to understand your needs in relation to our products and services.
In particular for the following reasons:
Internal record keeping – Customer’s
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Internal record keeping – End User’s
Where the end user has provided us their personal details for usage of the Wi-Fi service we provide, this will be held in line with the Data Retention Regulations (2009) the Digital Economy Act (2010) and the Anti-Terrorism, Crime and Security Act (2001). We may from time to time use your data to provide you with advertisements that may be of interest to you based on trends and behaviours observed via the detail you provide to us and the service we provide to you. You can choose not to have your data processed in this way by emailing
We may use the information to improve our products and services.
We therefore process this data on the basis of legal obligation and this data will be held for an obligatory 12 months. We voluntarily hold this information on the basis of the various Statute for a further 4 years.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All of our third party partners are thoroughly vetted before engagement to ensure they also meet suitable security standards.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You have the right to request any details of personal information which we hold about you. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

You have the right to object to our processing of your data should we not be processing it through legal/contractual obligation or have your personal data removed from our systems should we no longer legally require this information to be held. You can do so by contacting us.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Marston’s Telecoms Ltd. Alternatively, should you feel necessary, you can contact the Information Commissioner’s Office on 0303 123 1113.